1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, and other major credit cards. All payments are 100% secure.

2. Can I pay securely with credit card?

Yes, absolutely. All credit card transactions are encrypted and processed through certified, secure payment gateways. Your personal data and payment details are always protected.

3. Is it safe to shop on your website?

Absolutely. Our store uses SSL encryption and secure payment gateways to protect your data at every step.

4. I was charged but didn’t receive confirmation. What now?

Please check your spam folder first. If there’s still no confirmation, contact us at support@havenedelu.com and we’ll verify your payment.

5. Do you offer gift cards or discount codes?

Yes. From time to time we share discount codes via email. Gift cards may be introduced soon, stay tuned.

6. Why was my payment declined?

Payment failures can happen for several reasons, insufficient funds, incorrect details, or bank security settings. We recommend contacting your bank or trying a different payment method. Still having issues? Reach out to us at support@havenedelu.com and we’ll help you out.